FAQs

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

Yes, the course is the same

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Please arrive 1 hour prior to your session start time. This allows time for check in, changing and a safety briefing.

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes.

It is a physically challenging activity and you will need to pull yourself out of the water. Please seek your doctor's advice if you are uncertain.

It is strongly advised not to wear your glasses on the AquaPark, if you choose to wear plastic-framed and plastic lenses this is done entirely at your own risk. Prescription goggles are a good alternative. Metal frames and/or glass lenses will not be allowed on the AquaPark.

No.

Yes, all jewellery must be removed before you enter the AquaPark. If you have recently had any piercings please bring the appropriate tape to cover them.

No. While it may be disappointing for pregnant women not to be able to enjoy a day on our AquaPark and the water parks activities, it's essential to prioritize the health and safety of both the mother and the developing fetus. Pregnant women are advised to avoid water parks and other water activities for several reasons:

1. Risk of infection: Pregnant women have a weakened immune system and are more susceptible to infections.
2. Physical strain: Pregnancy can put physical strain on the body, and activities such as swimming, sliding, and other water park attractions can further increase the risk of injury or harm to both the mother and the developing fetus.
3. Increased risk of premature labour: Some high-intensity water activities can cause a sudden increase in blood pressure, triggering premature labour or other complications in pregnancy.

No. It is optional. You can bring your own or hire one of ours. All hire suits are £7.50.

We do not allow boots or shoes of any kind.

Yes, you must be able to swim at least 25m unaided, and be confident in the water. It is very likely you will go under the water. You have to swim to the AquaPark to start your session.

No.

Yes, we have changing rooms and toilet facilities.

Yes. Be aware that parking charges may apply during peak periods.

Depending on the severity of the storm, your session may be cancelled. If we have to cancel we will refund your ticket and/or rebook you onto another convenient session.

You will have even more fun! You will almost certainly be getting wet on the Aquapark so the rain won't spoil your session. If you tend to get cold please hire a wetsuit or bring your own.

We have long and short wetsuits for hire. Select the wetsuit of your choice at checkout. You will be able to hire a wetsuit on the day if available.

Yes. You will be provided with a buoyancy aid, we will ensure that it fits you correctly.

Yes, you can leave before your session ends. You cannot return to the AquaPark once you have left.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

A VIP package is tickets for 6 people to sit on a Pontoon. Includes a tub of popcorn & a bottle Prosecco. We will also provide floor seated back rests so that you can lean back and enjoy the film. Bring along blankets or cosy clothes to get comfy floating on the water and under the stars!

A pontoon is a wooden structure with astroturf on top. It floats well on the water, but does have a slight wobble to it when you move around on it. It's very stable and will have a camp chair (with no legs) on so that you can lean back and enjoy the film!

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Yes :-) Visit https://westcountrywaterpark.co.uk/memberships for all our membership options

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes. Be aware that parking charges may apply during peak periods.

Yes, we have a wide range of Kayaking equipment available for hire with only a small deposit to secure the equipment.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

We no longer offer add-on members.

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

• A fun-filled 45-minutes of your chosen lake activity
• Exclusive party space for your special day
• Pizza! We allow 1 pizza between 3 children
• Unlimited squash

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

We do get very busy, so to avoid disappointment we recommend booking 2-3 months in advance, however you may book up to 10 days in advance.

Our packages are suitable for all celebrations. The adult parties offer different catering options compared to the children's e.g. Hen parties have an option of Cream tea and Processco.

The minimum number of people to attend a party package is 8.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

RC Boat Recovery Policy

If you’re unlucky enough to sink your RC boat, we charge a £35/hour retrieval fee. Unfortunately, we cannot leave a sunken boat in the water, as it poses a safety risk to other users.

Please note: You are not permitted to enter the water unless authorised by the Duty Manager.

We usually sell a range of remote controlled boats in our on-site shop.

We currently do not offer RC boats for hire.

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Yes :-) Visit https://westcountrywaterpark.co.uk/memberships for all our membership options

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

Yes. Be aware that parking charges may apply during peak periods.

Yes. We are a fully licensed venue. Please note, in addition to the usual UK alcohol laws, the following rules apply:

• You may not participate in any activities if you have consumed any Alcohol.
• No refunds will be issued if we suspect that you are intoxicated
• No alcohol or drugs are to be brought on-site

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

We don’t allow food and drinks from outside the premises to be consumed on-site. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/

It is strongly advised not to wear your glasses on the AquaPark, if you choose to wear plastic-framed and plastic lenses this is done entirely at your own risk. Prescription goggles are a good alternative. Metal frames and/or glass lenses will not be allowed on the AquaPark.

Yes, all jewellery must be removed before you enter the AquaPark. If you have recently had any piercings please bring the appropriate tape to cover them.

No. While it may be disappointing for pregnant women not to be able to enjoy a day on our AquaPark and the water parks activities, it's essential to prioritize the health and safety of both the mother and the developing fetus. Pregnant women are advised to avoid water parks and other water activities for several reasons:

1. Risk of infection: Pregnant women have a weakened immune system and are more susceptible to infections.
2. Physical strain: Pregnancy can put physical strain on the body, and activities such as swimming, sliding, and other water park attractions can further increase the risk of injury or harm to both the mother and the developing fetus.
3. Increased risk of premature labour: Some high-intensity water activities can cause a sudden increase in blood pressure, triggering premature labour or other complications in pregnancy.

No. It is optional. You can bring your own or hire one of ours. All hire suits are £7.50.

Yes, we have changing rooms and toilet facilities.

Yes. Be aware that parking charges may apply during peak periods.

Depending on the severity of the storm, your session may be cancelled. If we have to cancel we will refund your ticket and/or rebook you onto another convenient session.

You will have even more fun! You will almost certainly be getting wet on the Aquapark so the rain won't spoil your session. If you tend to get cold please hire a wetsuit or bring your own.

We have long and short wetsuits for hire. Select the wetsuit of your choice at checkout. You will be able to hire a wetsuit on the day if available.

We are located just off the M4 in Bradley Stoke. You can see our full address below.

What 3 words /// retail.aside.snow

To book for a group, send us a message via the form on our Groups page. You can find all the information for group booking here.

Yes. Our lakeside cafe serves a variety of food and drinks right on the waters edge.

Please do not bring your own food or drink onsite. We will politely ask you to leave.

Yes, booking in advance is essential. Tickets are at least £2/ticket more at reception.

Yes.

Parking charges may apply for non-customers. Customer can validate their parking at reception.

Members parking free for duration of their membership.

Up to 3 days before your session:

You can amend / add items to your booking on the MyTickets section of our website, see link below:
https://ecom.roller.app/westcountrywaterpark/activitiesfullcheckout/en/login

Or we can amend your booking for you however this will incur a minimum £5 charge up to £25.
If you are happy to pay for us to amend your booking, please note we need your booking ID and the exact date and time you’d like your new session booked sent to hello@westcountrywaterpark.co.uk

If you session is within 3 days, we may not be able to move it.

We cannot move sessions on or after the day of the session

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park.

We have specific age requirements to ensure the safety and enjoyment of all participants. The age categories are as follows:

• 0-6 years: Can participate in paddle sports and swimming. They must be accompanied by an adult at all times at a ration of 1-1. Note if participating in paddle sports the child must jon the parent in or on the same board
• 6-8 years: Children aged 6-8 years can participate in any activity, provided they are accompanied by a responsible adult who actively engages in the same activity alongside them.
• 9-15 years: Participants in this age group are welcome to take part in our activities with an adult on the sidelines, watching over them. They do not need direct adult participation in the activity itself.
• 16+ years: Participants aged 16 and above have no age-related restrictions and can engage in our activities independently.

These age requirements are in place to prioritize safety and ensure that everyone has a wonderful and secure experience at our facility. If you have further questions or need additional clarification, don’t hesitate to contact us.

Yes. You can find the waiver link either in your confirmation email or on the header bar of our website.

Yes. Our lockers are free to use but you will need to bring a padlock, these lockers are just for valuables, other belongings can be stored in the cubby holes located outside the toilets.

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle. 

We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.