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FAQs

Frequently asked questions about your visit to West Country Water Park. For ant

light rain
6°C
excellent bathing
water quality*
Water Temp: 12.1° C
Wind Speed: 17 mph

  • Where is the Water Park?

    We are located just off the M4 in Bradley Stoke. You can see our full address below.

    What 3 words /// retail.aside.snow

    Find Us

  • How do I book for a group?

    To book for a group, send us a message via the form on our Groups page. You can find all the information for group booking here.

    Group Bookings

  • Is there food and drink available on-site?

    Yes, you can enjoy snacks and drinks on-site from our cafe, which is coming soon.

  • Do I need to book in advance?

    Yes, booking in advance is essential.

  • Is there parking on site?

    Yes, we currently have limited parking spaces available, however parking charges may apply during peak hours.

  • Can I change the date or time of my booking?

    Yes you can change the date or time of your session up to 48 hours before the original session is meant to take place. Changing bookings will incur a £5 booking change fee.

  • Are dogs allowed on site?

    We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don’t hesitate to reach out to our friendly staff.

  • What age do I have to be to participate?

    We have specific age requirements to ensure the safety and enjoyment of all participants. The age categories are as follows:

    • 2-6 years: Children in this age group can participate in paddle sports on the board, but they must be accompanied by a responsible adult at all times on the same board.
    • 6-8 years: Children aged 6-8 years can participate in any activity, provided they are accompanied by a responsible adult who actively engages in the same activity alongside them.
    • 9-15 years: Participants in this age group are welcome to take part in our activities with an adult on the sidelines, watching over them. They do not need direct adult participation in the activity itself.
    • 16+ years: Participants aged 16 and above have no age-related restrictions and can engage in our activities independently.

    These age requirements are in place to prioritize safety and ensure that everyone has a wonderful and secure experience at our facility. If you have further questions or need additional clarification, don’t hesitate to contact us.

  • Do I need to sign a waiver?

    Yes. You can find the waiver link either in your confirmation email or on the header bar of our website.