School Bookings

Unfortunately, we have absolutely no ability to cancel or appeal parking charges on your behalf — you must follow the dispute process set out on the fine itself. There are over 30 signs around the car park clearly displaying the parking terms and conditions.

Please read the parking signage carefully on arrival and register at reception if you plan to stay longer than 4 hours.

Booking Amendments

Plans change. Here is how amendments to your booking work.

More than 3 days before your session

You can amend your booking yourself, free of charge, through MyTickets: https://ecom.roller.app/westcountrywaterpark/activitiesfullcheckout/en/login

If you would prefer us to amend it for you, we can do so for a £5 admin fee. To proceed we need your booking ID and the exact date and time of the new session you would like.

Within 3 days of your session: late change fee

We are now able to move bookings inside the 3-day window, something we have not previously offered. A late change fee of 50% of the booking value applies. The fee reflects the operational impact of last-minute changes on our schedules and staffing.

Self-service amendments through MyTickets are not available inside this window. To request a late change, email us at hello@westcountrywaterpark.co.uk with your booking ID and the exact date and time of the new session.

Please note:

• The new session may not be available. If it is not, and we cannot complete the change, there is no refund.
• The fee applies to the whole booking value, even if only some tickets are being changed.
• Each amendment is a separate fee. If the booking is moved again, the fee is charged again.

Specialist and private bookings

Late changes are often not possible for jet ski, E-foil, windsports, paddle lessons, private Aqua Park hire, private sauna hire and venue hire because of instructor scheduling, specialist equipment and weather windows. We will do what we can to help, but cannot guarantee an alternative session is available. Where no alternative is available, our standard no-refund policy applies.

Free name transfers

At any time, including within 3 days of your session, you can transfer your booking to another person free of charge. The new person must complete a waiver before the session: https://waiver.roller.app/westcountrywaterpark/

This is the simplest option if you can no longer attend.

When we move or refund without charge

We will move or refund your booking with no fee in two situations:

• We have to cancel for safety reasons such as lightning or severe weather.
• An issue caused by us results in a sub-par session or service.

Outside these situations, no refunds are issued under any circumstances.

• 0–6 years: Paddle sports and swimming only. Must be accompanied by an adult at a 1:1 ratio. In paddle sports the child must join the parent on the same board.
• 6–8 years: All activities permitted, provided a responsible adult actively participates alongside them.
• 9–15 years: All activities permitted with an adult watching from the sidelines.
• 16+ years: No age-related restrictions — can participate independently.

Yes — we are a fully licensed venue (licence SGC/23/1609). However, the following rules apply in addition to standard UK alcohol laws:

• You may not participate in any activities if you have consumed alcohol.
• No refunds will be issued if we suspect you are intoxicated.
• No alcohol or drugs may be brought on site.

• 45 minutes of your chosen lake activity
• Table reservation in the cafe for some celebrations
• You can decorate the table if you like.
• Unlimited squash
• You can bring your own cake
• Food available to purchase from the cafe - no bookable additions.