Memberships

As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

Yes, if you would like to add someone to your membership email hello@westcountrywaterpark.co.uk

As with any water sports/leisure activity there is an element of risk involved in taking part, whatever the age of the participant. We minimise the risks by using risk assessments alongside the best equipment and training our lifeguards regularly and to a high level. We brief all customers with our health and safety procedures and rules before anybody begins an activity. We do not tolerate dangerous behaviour and anybody deemed to be putting themselves or others at risk of injury will be asked to exit the water. We do not allow under 6 years to participate in any activity accept paddle boarding. 

We don’t allow food and drinks from outside the premises to be consumed on-site. Specific dietary requirements that we cannot meet are the only exceptions. The packages we offer include options for both hot and cold catering and our onsite Café stocks a range of hot/cold food and drink options. Additional catering options can be booked through the packages as an add-on at the checkout.

Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

No! If we suspect you have taken any drug or alcohol we will not allow you to enter the park. However, if you are not participating in any activities, you are welcome to buy an alcoholic beverage from our cafe!

Sadly as much as we want to see your mad costumes, for your safety please wear swimwear only. We do run fancy-dress sessions, read more about these here: https://westcountrywaterpark.co.uk/activities/outdoor-openwater-swimming/