Yes — parking is free for the first 4 hours. If you are staying longer than 4 hours, please register your vehicle at reception. Parking charges apply to all visitors, including members.

What do I do if I receive a parking fine?

Unfortunately, we have absolutely no ability to cancel or appeal parking charges on your behalf — you must follow the dispute process set out on the fine itself. There are over 30 signs around the car park clearly displaying the parking terms and conditions.

Please read the parking signage carefully on arrival and register at reception if you plan to stay longer than 4 hours.

Is there a café?

Yes. Our lakeside café serves a variety of food and drinks right on the water's edge. Please do not bring your own food or drink on site.

Are dogs allowed?

For the safety and comfort of all guests, dogs are not permitted inside the water park. This keeps the water clean and hygienic and prevents accidents near the water. We appreciate your understanding.

Can I bring my own food and drink?

We don't allow food and drinks from outside the premises to be consumed on site. Our lakeside café stocks a range of hot and cold food and drink options, and additional catering can be added to packages at checkout.

Do you have lockers?

Yes. Lockers are free to use but you will need to bring a padlock. Lockers are for valuables only — other belongings can be stored in the cubby holes located outside the toilets.

What is your lost property policy?

Due to storage, staffing, and liability constraints we are unable to manage lost property. If you think you have left a personal belonging, please return to the park to collect it. We cannot offer any further assistance with personal belongings.

Do I need to book in advance?

Yes — booking online in advance is essential to secure our best rates and your place. Walk-ins on the day are subject to availability and are charged at full price (an additional £2 per activity).

How early should I arrive?

Please arrive 30 minutes before your session start time. This allows time for check-in, changing, and a safety briefing.

What happens if I am late?

We will not allow anyone onto the park once a session has started. Please arrive at least 30 minutes before your session is due to begin.

Can I refund, transfer or move a booking?

Booking Amendments

Plans change. Here is how amendments to your booking work.

More than 3 days before your session

You can amend your booking yourself, free of charge, through MyTickets: https://ecom.roller.app/westcountrywaterpark/activitiesfullcheckout/en/login

If you would prefer us to amend it for you, we can do so for a £5 admin fee. To proceed we need your booking ID and the exact date and time of the new session you would like.

Within 3 days of your session: late change fee

We are now able to move bookings inside the 3-day window, something we have not previously offered. A late change fee of 50% of the booking value applies. The fee reflects the operational impact of last-minute changes on our schedules and staffing.

Self-service amendments through MyTickets are not available inside this window. To request a late change, email us at hello@westcountrywaterpark.co.uk with your booking ID and the exact date and time of the new session.

Please note:

The new session may not be available. If it is not, and we cannot complete the change, there is no refund.
The fee applies to the whole booking value, even if only some tickets are being changed.
Each amendment is a separate fee. If the booking is moved again, the fee is charged again.

Specialist and private bookings

Late changes are often not possible for jet ski, E-foil, windsports, paddle lessons, private Aqua Park hire, private sauna hire and venue hire because of instructor scheduling, specialist equipment and weather windows. We will do what we can to help, but cannot guarantee an alternative session is available. Where no alternative is available, our standard no-refund policy applies.

Free name transfers

At any time, including within 3 days of your session, you can transfer your booking to another person free of charge. The new person must complete a waiver before the session: https://waiver.roller.app/westcountrywaterpark/

This is the simplest option if you can no longer attend.

When we move or refund without charge

We will move or refund your booking with no fee in two situations:

We have to cancel for safety reasons such as lightning or severe weather.
An issue caused by us results in a sub-par session or service.

Outside these situations, no refunds are issued under any circumstances.

How do I book for a group?

Send us a message via the form on our Groups page. Full information and group rates can be found there.

What happens if there is a storm?

Depending on the severity, your session may be cancelled. If we cancel, we will refund your ticket or rebook you onto another convenient session.

What happens if it's raining?

You'll have even more fun! You'll almost certainly be getting wet on the Aquapark anyway, so rain won't spoil your session. If you tend to get cold, please hire a wetsuit or bring your own.

Do I have to be able to swim?

Yes. You must be able to swim at least 25 metres unaided and be confident in open water. It is very likely you will go under the water, and you must swim out to the AquaPark to begin your session.

Do I need to sign a waiver?

Yes. Everyone who uses our lake or enters the building must sign a waiver. Those under 16 must have their parent or guardian sign on their behalf. Permission by phone or email is not sufficient.

Can I participate under the influence of alcohol or drugs?

No. If we suspect you have consumed any alcohol or drugs you will not be permitted to enter the park. However, if you are not participating in activities, you are welcome to purchase an alcoholic drink from our café.

Can I buy alcohol at West Country Water Park?

Yes — we are a fully licensed venue (licence SGC/23/1609). However, the following rules apply in addition to standard UK alcohol laws:

You may not participate in any activities if you have consumed alcohol.
No refunds will be issued if we suspect you are intoxicated.
No alcohol or drugs may be brought on site.

Are water activities safe for children?

As with any water sports activity there is an element of risk, whatever the age. We minimise risks through thorough risk assessments, top-quality equipment, and highly trained lifeguards. All customers receive a health and safety briefing before any activity begins. Dangerous behaviour will not be tolerated — anyone deemed to be putting themselves or others at risk will be asked to exit the water.

Are there changing rooms?

Yes — we have male and female changing rooms with toilet facilities on site. They are located near the water's edge so you can get ready quickly before and after your session. Lockers are also available free of charge (bring your own padlock).

Can I use a camera on the AquaPark?

No — cameras, action cameras (such as GoPros), and phones are not permitted on the inflatable AquaPark course. Loose items become hazards on the course and put other participants at risk. You are welcome to take photos and videos from the water's edge and viewing areas.

Can I dress up?

For your safety, please wear swimwear only during standard sessions. We do run special fancy-dress sessions — check our website or social media for upcoming events.

Is the Little Oke's course the same size as the main course?

Yes — Little Oke's sessions use the full-sized AquaPark course. It is a dedicated session for children aged 6–8, giving younger participants the complete AquaPark experience. Adults must actively participate alongside children at a 1:2 ratio (one adult per two children).

What's included in a party package?

45 minutes of your chosen lake activity
Table reservation in the cafe for some celebrations
You can decorate the table if you like.
Unlimited squash
You can bring your own cake
Food available to purchase from the cafe - no bookable additions.

How far in advance should I book a party?

We get very busy, so we recommend booking 2–3 months in advance. However, you may book up to 10 days before the date.

What is the minimum group size for a party?

The minimum number of attendees for a party package is 8.

Do you offer parties other than birthdays?

Our packages are suitable for all celebrations. Adult parties offer different catering options — for example, hen parties can choose a Cream Tea and Prosecco option.

Do you have a payment plan or membership?

Yes — we offer annual memberships that give you unlimited open water swimming and unlimited paddleboarding (with your own board) throughout the year. Visit our Memberships page for full details and current pricing.