Terms and Conditions
Terms and Conditions Last updated: 22 October 2026.
1. Introduction These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Newsletter Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
6. Third-party property Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Idea submission Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9. Termination of use We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
10. Warranties and liability Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our content will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
11. Privacy To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
12. Accessibility We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
13. Export restrictions / Legal compliance Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
14. Assignment You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
15. Breaches of these Terms and conditions Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
16. Force majeure Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
17. Indemnification You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
18. Waiver Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
19. Language These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
20. Entire agreement These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Lakeside Ventures Ltd (trading as West Country Water Park) in relation to your use of this website.
21. Updating of these Terms and conditions We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
22. Choice of Law and Jurisdiction These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
23. Contact information This website is owned and operated by Lakeside Ventures Ltd, trading as West Country Water Park. Registered in England and Wales. Company Registration Number: 13743205. VAT Registration Number: GB415079407.
Our primary contact method is email. We do not operate a monitored telephone line. You may contact us regarding these Terms and Conditions by emailing us at: hello@westcountrywaterpark.co.uk
Our registered address is: West Country Water Park, Trench Lane, Winterbourne, BS36 1RY, United Kingdom.
24. Bookings, cancellations and amendments
24.1 How timings and fees work All timings in this section are counted back from the start time of your session. All fees are charged per booking, not per person. A simple guide is on our Cancellations & amendments page.
24.2 Cancellations and refunds You may cancel a booking for a refund only if your session is more than 14 days away, in which case a £10 cancellation fee is deducted. Refunds are made to your original payment method and processed within 24 hours; your bank may take a few working days to show the refund. From 14 days before your session, refunds are not available.
24.3 Changing your booking yourself If your session is more than 72 hours away, you may change the date or time yourself, free of charge, through My Tickets (visit westcountrywaterpark.co.uk, click Book Now, then My Tickets, and log in). You must pay any difference in price.
24.4 Changes we make for you If your session is between 24 and 72 hours away, we can change it for an administration fee of £5. If your session is less than 24 hours away, a change costs 50% of the total booking value, including hire fees (minimum £5). To request a change, email hello@westcountrywaterpark.co.uk and follow the instructions in our automatic reply. Changes are subject to availability; if the session you want is not available, your original booking remains unchanged. Your new session is confirmed only once the fee and any price difference have been paid, and payment must be made before you arrive. If the new session costs less, no refund or credit is given for the difference. Fees are non-refundable once paid, and each new change request carries a new fee.
24.5 Gift cards instead of your booking You may swap your booking for a gift card. If your session is more than 24 hours away, the gift card is for the booking value minus £10. If it is less than 24 hours away, the gift card is for the booking value minus 50% (minimum £5). Gift cards are valid for 12 months from the date of issue.
24.6 Transfers A booking space may be transferred to another person if the original booker cannot attend. The person taking the space must complete a participant waiver form and agree to these Terms and Conditions before participating.
24.7 Weather, no-shows and late arrivals If we are open, these terms apply whatever the weather. If you do not attend, your booking is forfeited and no refund, change or gift card is available. If you arrive late, you may not be able to join once a session has started, and no refund will be due, unless the delay was caused by us (see section 24.15).
24.8 Retail purchases Swim caps, anti-slip socks and other merchandise bought with a booking are not included in the fees above and remain available to collect on your next visit.
24.9 Bookings with their own terms Corporate away days, school bookings, private functions (including lake hire and meeting room hire) and memberships have their own cancellation terms, set out on their pages or in your booking agreement. Where those terms differ, they apply instead of this section.
24.10 Cooling-off period The 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to leisure activities booked for a specific date or period.
24.11 Sessions we cancel We may need to cancel a session because of weather, lightning, water quality, safety or other operational reasons. If we cancel your session, the fees in sections 24.2 to 24.5 do not apply. We will email you, and text you where we have a mobile number, offering a choice of: a full refund to your original payment method; a free move to another available session; or a gift card for the full amount you paid. To choose, reply to our email within 28 days of the date we sent it. If we have not heard from you within 28 days, these options will no longer be available. For complimentary sessions, see section 24.12.
24.12 Complimentary sessions A complimentary session is one we have given you free of charge, for example as a prize, a goodwill gesture or a promotional offer. It does not include bookings paid for with a gift card, which follow the normal rules in this section. Complimentary sessions have no cash value and cannot be cancelled for a refund or swapped for a gift card. If your session is more than 72 hours away, you may move it yourself free of charge through My Tickets, or we can move it for you for an administration fee of £5. If your session is 72 hours away or less, including on the day, the only way to move it is for us to do so for an administration fee of £5, which replaces the fee in section 24.4. You must ask us before your session starts (see section 24.13). The other conditions in section 24.4 still apply: changes are subject to availability, the fee must be paid before you arrive, fees are non-refundable once paid and each new change request carries a new fee. The £5 fee is the only charge; no price difference is payable when moving a complimentary session. If any part of the booking was paid for, such as equipment hire, that part follows the normal rules in sections 24.2 to 24.5. If you do not attend, the complimentary session is forfeited. If we cancel a complimentary session under section 24.11, you may choose either a free move to another available session or a complimentary gift card for the same activity, valid for 12 months.
24.13 Requests made by email Where these terms ask you to contact us before a deadline, including before your session starts, we go by the time your email reaches hello@westcountrywaterpark.co.uk, not the time we reply. A request that reaches us before the deadline counts as made in time, even if our reply comes later.
24.14 Sessions we stop part-way If we stop a session for weather, lightning, water quality, safety or operational reasons before half of the session time has run, we treat it as a session we cancelled and section 24.11 applies. If we stop it after half of the session time has run, we will offer you a free move to another session of the same activity, subject to availability. No refund or gift card is due in that case.
24.15 Delays we cause If you miss the start of your session because of a delay on our side, such as a queue at reception or a problem with our booking or waiver systems, we treat it as a session we cancelled and section 24.11 applies. Delays caused by travel or arriving late are covered by section 24.7.
25. Participation and safety All participants must complete a waiver form before taking part in any activity at West Country Water Park. Participation is conditional on completion of the waiver. Any person who is unable or unwilling to complete the waiver will not be permitted to participate, and no refund will be due.
Participants must comply with all safety instructions and rules communicated by our staff at the venue. West Country Water Park reserves the right to remove any participant from an activity if, in the reasonable opinion of our staff, their behaviour presents a risk to themselves or others.
Sauna temperature. Our sauna operates between 60°C and 100°C. A temperature of 60°C or above is within our normal operating range and is not grounds for a refund, change or compensation.
If you believe the sauna is below 60°C, you must stop using it immediately and tell the duty manager before continuing your session. The manager will check the temperature. If it is below 60°C, you may choose either a free rebook to another sauna session or a full refund of that sauna session.
Sauna sessions that have been used, in full or in part, are not eligible for a refund on temperature grounds unless the temperature was reported to the duty manager as set out above.
Issues on the day. If something is not right on the day, tell the duty manager at reception before you leave so we can put it right there and then. The duty manager can offer a free move to another session or a gift card for the full value of the affected session. We do not give cash or card refunds on site. Any issue we cannot put right on the day must be reported to the duty manager before you leave the site. We cannot consider issues raised for the first time after your visit, except where these terms say otherwise (for example section 24.11 and the sauna terms above).
26. Keeping a copy You can save or print a copy of these terms using your browser’s print option.