Concessions

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Introduction to Carer Discounts

At West Country Water Park, we take great pride in providing free activity tickets to caregivers accompanying individuals under their care to our facility.

Guests who have the documentation stated below are entitled to one free carer ticket, however, the guest with the disability will require a full-priced ticket and any further members of their party will require a full-priced ticket as well. When checking into our activity both the documentation and a form of suitable ID must be shown.

All carers must purchase their tickets from the booking page at the same time as purchasing the ticket for the person in their care. All carer tickets are limited to a purchase of one ticket per purchase.
Disabled guests who have a specific need for a second helper/carer can request another free ticket but will need to show that they need a second carer by providing suitable proof, namely a letter from a school, GP or hospital consultant detailing why the second carer is required. If this is the case please contact us in advance

Who's Eligible for Carer Discounts

The guest must have one of the following:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
    Attendance Allowance or Carer’s Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card
  • Nimbus Access Card

Military Discount

Military personnel and their families can code “MoD2024” when booking tickets through the park’s online booking system. This code will apply the military discount to the total cost of the booking, including activities, rentals and events. Please make sure you book your tickets in advance in order to guarantee a slot at West Country Water Park.

After booking online all military members must present a valid military ID or other proof of service at the park’s reception. The discount applies to all activity passes.

Blue Light Discount

We are also proud to offer a discount to the UK’s emergency services personnel, known as the “blue light discount.” This discount applies to all emergency services personnel, including those working in the NHS, police, fire and rescue, and the ambulance service. We recognize the hard work and dedication of these essential workers, and we are pleased to offer this discount as a small token of our appreciation for their service.

To take advantage of the blue light discount, emergency services personnel can use the code “nhs2024” when booking tickets through our online booking system. The discount will be applied to the total cost of the activities. Failure to show the card at checkout may be refused service to the activity.

Concessions FAQs

  • What is your Lost Property Policy

    As a business, we may not be able to handle lost property due to a variety of reasons. Firstly, we may not have the adequate storage space required to hold lost items. Additionally, we may not have the necessary resources or staff to manage and process lost property inquiries. Furthermore, there may be Safety, legal or liability issues involved in handling lost property, which our business may not be equipped to handle.  We ask that if you think you have left a personal belonging, please return to the West Country Water Park and collect it.  We cannot offer any assistance with your personal belongings.

  • Do I need to sign a waiver?

    Yes. Everyone who uses our lake, or comes into the building is required to sign a waiver. Those under 16 must have their parents or guardians sign their waiver. Permission by phone or email is not sufficient.

  • Can I refund/transfer/move a booking?

    Unfortunately, there are no refunds for any payments made. If someone cannot attend the party and their space cannot be replaced by another person there are still no refunds.  You can transfer your booking space to other people if you cannot attend on the day. Whoever participates must fill in a waiver form and follow our terms and conditions. Up to 3 days before you may change your own booking date and time through your account. To access your account, visit www.westcountrywaterpark.co.uk, click book now, click my tickets, login and amend the sessions as needed. Less than 3 days before your session we may be able to help via hello@westcountrywaterpark.co.uk. There will be a £5 admin fee for any booking amendments.

  • Are Dogs Allowed?

    We understand that dogs are beloved members of many families and it can be difficult to leave them behind. However, for the safety and comfort of all of our guests, dogs are not permitted in the water park. This is to ensure that the water remains clean and hygienic for all to enjoy, and to prevent any accidents or incidents that could occur if dogs were present in the water. We appreciate your understanding and look forward to welcoming you and your family to our water park soon. If you have any questions or concerns, please don't hesitate to reach out to our friendly staff.

  • Do I need to book in advance?

    Yes, booking online in advance is essential to secure our best rates and your place. If you arrive at the park & book on the day you will pay full price which is an additional £2 for all activities.

  • Is there parking?

    Yes. Be aware that parking charges may apply during peak periods.