Email only
Contact us
We don’t operate a phone line, so we can’t take calls or call you back. We also don’t handle enquiries through social media.
Email is our only channel. That way every conversation is tracked against your details, so we stay consistent and deliver exactly what we promise.
Most questions are answered fastest here
Please have a quick look first. It’s usually quicker than waiting for a reply.
- Activity prices and opening timesToday’s hours and what’s on
- Change, cancel or swap a booking for a gift cardPlease follow the instructions carefully
- Everything elseOur frequently asked questions
- ParkingWe can’t help with car parking charges or fines
Lost property: we’re not able to help with lost property by email. Please come back to the park to collect it.
A couple of quick things
- No dogs on site, please.
- Stuck on a page? Email us a screenshot of what you’re seeing and we’ll help you much faster.
Find us
West Country Water Park, Trench Lane, Winterbourne, Bristol BS36 1RY
