Question 1

Where is the Water Park?

Accepted Answer

We are located just off the M4 in Bradley Stoke. Search what3words: retail.aside.snow or see the map on our Contact page.

Question 2

Is there parking on site?

Accepted Answer

Yes — parking is free for the first 4 hours. If you are staying longer than 4 hours, please register your vehicle at reception. Parking charges apply to all visitors, including members.

Question 3

What do I do if I receive a parking fine?

Accepted Answer

What do I do if I receive a parking fine?

Unfortunately, we have absolutely no ability to cancel or appeal parking charges on your behalf — you must follow the dispute process set out on the fine itself. There are over 30 signs around the car park clearly displaying the parking terms and conditions.

Please read the parking signage carefully on arrival and register at reception if you plan to stay longer than 4 hours.

Question 4

Is there a café?

Accepted Answer

Yes. Our lakeside café serves a variety of food and drinks right on the water's edge. Please do not bring your own food or drink on site.

Question 5

Are dogs allowed?

Accepted Answer

For the safety and comfort of all guests, dogs are not permitted inside the water park. This keeps the water clean and hygienic and prevents accidents near the water. We appreciate your understanding.

Question 6

Can I bring my own food and drink?

Accepted Answer

We don't allow food and drinks from outside the premises to be consumed on site. Our lakeside café stocks a range of hot and cold food and drink options, and additional catering can be added to packages at checkout.

Question 7

Do you have lockers?

Accepted Answer

Yes. Lockers are free to use but you will need to bring a padlock. Lockers are for valuables only — other belongings can be stored in the cubby holes located outside the toilets.

Question 8

What is your lost property policy?

Accepted Answer

Due to storage, staffing, and liability constraints we are unable to manage lost property. If you think you have left a personal belonging, please return to the park to collect it. We cannot offer any further assistance with personal belongings.

Question 9

Do I need to book in advance?

Accepted Answer

Yes — booking online in advance is essential to secure our best rates and your place. Walk-ins on the day are subject to availability and are charged at full price (an additional £2 per activity).

Question 10

How early should I arrive?

Accepted Answer

Please arrive 30 minutes before your session start time. This allows time for check-in, changing, and a safety briefing.

Question 11

What happens if I am late?

Accepted Answer

We will not allow anyone onto the park once a session has started. Please arrive at least 30 minutes before your session is due to begin.

Question 12

Can I refund, transfer or move a booking?

Accepted Answer

Can I refund, transfer or move a booking?

Unfortunately there are no refunds for any payments made, including if a member of your group cannot attend.

You can transfer your booking space to another person — whoever participates must complete a waiver and follow our terms and conditions.

Up to 3 days before your session you may change the date and time yourself via your account at westcountrywaterpark.co.uk → Book Now → My Tickets. Less than 3 days before your session, contact us at hello@westcountrywaterpark.co.uk. A £5 admin fee applies to all booking amendments.

Question 13

How do I book for a group?

Accepted Answer

Send us a message via the form on our Groups page. Full information and group rates can be found there.

Question 14

What happens if there is a storm?

Accepted Answer

Depending on the severity, your session may be cancelled. If we cancel, we will refund your ticket or rebook you onto another convenient session.

Question 15

What happens if it's raining?

Accepted Answer

You'll have even more fun! You'll almost certainly be getting wet on the Aquapark anyway, so rain won't spoil your session. If you tend to get cold, please hire a wetsuit or bring your own.

Question 16

Do I have to be able to swim?

Accepted Answer

Yes. You must be able to swim at least 25 metres unaided and be confident in open water. It is very likely you will go under the water, and you must swim out to the AquaPark to begin your session.

Question 17

Do I need to sign a waiver?

Accepted Answer

Yes. Everyone who uses our lake or enters the building must sign a waiver. Those under 16 must have their parent or guardian sign on their behalf. Permission by phone or email is not sufficient.

Question 18

Can I participate under the influence of alcohol or drugs?

Accepted Answer

No. If we suspect you have consumed any alcohol or drugs you will not be permitted to enter the park. However, if you are not participating in activities, you are welcome to purchase an alcoholic drink from our café.

Question 19

Can I buy alcohol at West Country Water Park?

Accepted Answer

Yes — we are a fully licensed venue (licence SGC/23/1609). However, the following rules apply in addition to standard UK alcohol laws:You may not participate in any activities if you have consumed alcohol.No refunds will be issued if we suspect you are intoxicated.No alcohol or drugs may be brought on site.

Question 20

Are water activities safe for children?

Accepted Answer

As with any water sports activity there is an element of risk, whatever the age. We minimise risks through thorough risk assessments, top-quality equipment, and highly trained lifeguards. All customers receive a health and safety briefing before any activity begins. Dangerous behaviour will not be tolerated — anyone deemed to be putting themselves or others at risk will be asked to exit the water.

Question 21

Are there changing rooms?

Accepted Answer

Yes — we have male and female changing rooms with toilet facilities on site. They are located near the water's edge so you can get ready quickly before and after your session. Lockers are also available free of charge (bring your own padlock).

Question 22

Can I use a camera on the AquaPark?

Accepted Answer

No — cameras, action cameras (such as GoPros), and phones are not permitted on the inflatable AquaPark course. Loose items become hazards on the course and put other participants at risk. You are welcome to take photos and videos from the water's edge and viewing areas.

Question 23

Can I dress up?

Accepted Answer

For your safety, please wear swimwear only during standard sessions. We do run special fancy-dress sessions — check our website or social media for upcoming events.

Question 24

Is the Little Oke's course the same size as the main course?

Accepted Answer

Yes — Little Oke's sessions use the full-sized AquaPark course. It is a dedicated session for children aged 6–8, giving younger participants the complete AquaPark experience. Adults must actively participate alongside children at a 1:2 ratio (one adult per two children).

Question 25

What's included in a party package?

Accepted Answer

45 minutes of your chosen lake activityExclusive party space for your special dayUnlimited squashPizzas available as an optional addition

Question 26

How far in advance should I book a party?

Accepted Answer

We get very busy, so we recommend booking 2–3 months in advance. However, you may book up to 10 days before the date.

Question 27

What is the minimum group size for a party?

Accepted Answer

The minimum number of attendees for a party package is 8.

Question 28

Do you offer parties other than birthdays?

Accepted Answer

Our packages are suitable for all celebrations. Adult parties offer different catering options — for example, hen parties can choose a Cream Tea and Prosecco option.

Question 29

Do you have a payment plan or membership?

Accepted Answer

Yes — we offer annual memberships that give you unlimited open water swimming and unlimited paddleboarding (with your own board) throughout the year. Visit our Memberships page for full details and current pricing.

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