Remote Controlled Boating

Booking Amendments

Plans change. Here is how amendments to your booking work.

More than 3 days before your session

You can amend your booking yourself, free of charge, through MyTickets: https://ecom.roller.app/westcountrywaterpark/activitiesfullcheckout/en/login

If you would prefer us to amend it for you, we can do so for a £5 admin fee. To proceed we need your booking ID and the exact date and time of the new session you would like.

Within 3 days of your session: late change fee

We are now able to move bookings inside the 3-day window, something we have not previously offered. A late change fee of 50% of the booking value applies. The fee reflects the operational impact of last-minute changes on our schedules and staffing.

Self-service amendments through MyTickets are not available inside this window. To request a late change, email us at hello@westcountrywaterpark.co.uk with your booking ID and the exact date and time of the new session.

Please note:

• The new session may not be available. If it is not, and we cannot complete the change, there is no refund.
• The fee applies to the whole booking value, even if only some tickets are being changed.
• Each amendment is a separate fee. If the booking is moved again, the fee is charged again.

Specialist and private bookings

Late changes are often not possible for jet ski, E-foil, windsports, paddle lessons, private Aqua Park hire, private sauna hire and venue hire because of instructor scheduling, specialist equipment and weather windows. We will do what we can to help, but cannot guarantee an alternative session is available. Where no alternative is available, our standard no-refund policy applies.

Free name transfers

At any time, including within 3 days of your session, you can transfer your booking to another person free of charge. The new person must complete a waiver before the session: https://waiver.roller.app/westcountrywaterpark/

This is the simplest option if you can no longer attend.

When we move or refund without charge

We will move or refund your booking with no fee in one situation:

• An issue caused by us results in a sub-par session or service.

If a booking is cancelled due to extreme weather then we will either offer a credit note/ gift card refund or move your booking to a different available session.

Outside these situations, no refunds are issued under any circumstances.

Note Schools and Corporate bookings operate on different payment terms.

Depending on the severity, your session may be cancelled. If we cancel, we will credit your ticket or rebook you onto another convenient session.

• 0–6 years: Paddle sports and swimming only. Must be accompanied by an adult at a 1:1 ratio. In paddle sports the child must join the parent on the same board.
• 6–8 years: All activities permitted, provided a responsible adult actively participates alongside them.
• 9–15 years: All activities permitted with an adult watching from the sidelines.
• 16+ years: No age-related restrictions — can participate independently.

If your RC boat sinks, we charge a £35/hour retrieval fee. We cannot leave a sunken boat in the water as it poses a safety risk to other users.

Please note: you are not permitted to enter the water to retrieve it yourself unless authorised by the Duty Manager.